Self Storage FAQs
What size storage unit do I need?
Your ideal storage unit size depends on how much you’re storing and how efficiently you pack it. Use our online storage unit size guide to help you decide which unit best suits your needs.
What items am I not allowed to store?
We do not allow tenants to store stolen or illegal goods in our storage units. We also disallow flammable or hazardous items, combustible items or liquids, plants, perishable goods, or animals. Please contact us for more specific information about what you cannot store.
What is Climate control?
Climate-controlled storage units are kept at a consistent temperature range all year. As a result, they are ideal unit choices for belongings that can be easily damaged by extreme heat, extreme cold, or rapid temperature changes.
What is drive-up access?
Drive-up storage units allow tenants to drive up to, load, and unload their storage unit. This is especially useful for transporting large items. Drive-up storage units are tall, convenient, and located on the ground floor so that you don’t have to navigate stairs or elevators.
How do I rent a storage unit?
You can rent a storage unit online. Look for the best location for you and go through the rental process. You can also call or stop by the facility of your choice to rent a space with a storage expert.
What documentation do I need to rent a storage unit?
To rent a storage unit with Mini Mall Storage, you’ll need a valid form of government-issued ID, such as a driver’s license, passport, or provincial ID.
Do I have to sign a long-term rental agreement?
Nope! You’re never required to sign a long-term contract. We offer flexible month-to-month leases that let you store your belongings with us however long you need to.
How can I pay for my storage unit?
You can pay for your storage unit with a check, credit, or debit card. We also accept e-transfers to pay your second and subsequent bills. Ask us about autopay to set up simple recurring payments so you’ll never miss a bill.
What payment methods do you accept?
We accept all major credit cards, and payment is completed through our payment portals.
Do I need storage insurance?
Absolutely! It’s important to us that your belongings are protected. Therefore, we require all tenants to hold a valid insurance policy. Get covered with your own insurance plan and provide proof of coverage with your policy number, coverage overview, start date, and expiry date. Alternatively, we offer tenants coverage through our Mini Mall Storage Protection Plan. Speak to your Storage Concierge Specialist to learn more.
What type of security do you offer?
Every storage facility has a slightly different array of security features, but common features include perimeter fencing, electronic access gates, 24/7 video recording, and more. Mini Mall Storage is committed to providing security and peace of mind. Contact your local Mini Mall Storage facility to learn more about what security features it offers.
Do you offer 24-hour storage access?
Some locations offer 24-hour access, but access hours vary by facility. Please check the individual location page for your facility’s access hours.
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